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Our complaint-handling procedure

Check out our complaint-handling procedure, designed to address your concerns in a fair, efficient, and respectful manner.

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At PositiveSolar, we are committed to providing exceptional service. However, we understand that there may be times when our products or services may not meet your expectations. In those situations, here’s how you can lodge a complaint and get your issue resolved.

Step 1: Raise a complaint

If you’re not satisfied with our products or services, please contact our customer support team. You can do this by:

Step 2: Acknowledgement

Once we receive your complaint, our customer support team will contact you within 2 days to acknowledge the complaint.

Step 3: Investigation

Our team will then investigate your complaint. This may involve contacting you for additional information if necessary. We aim to resolve all complaints within 10 business days. However, complex issues may take longer to resolve. If that’s the case, we’ll keep you updated on our progress.

Step 4: Resolution

Once we’ve completed our investigation, we’ll contact you with our findings, our proposed resolution, and any actions we plan to take. If you’re not satisfied with our response, you can request a review.

At PositiveSolar, we value your feedback and are committed to resolving your complaints to your satisfaction. Your feedback helps us improve our products and services.

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